Terms & Conditions my3win – Complete Platform Usage Guide

01Acceptance of Terms & Conditions

Welcome to my3win. These Terms and Conditions ("Agreement") constitute a binding contract between you ("User", "Member", or "Player") and my3win ("Platform", "We", "Company"). By registering, accessing, or using any part of the my3win platform — including the website, mobile app, or any related services — you acknowledge that you have read, understood, and agreed to be fully bound by this Agreement.

If you do not agree with any part of these terms, you are not permitted to use the my3win platform. Continued use following any amendment to the terms will be considered acceptance of the updated terms.

02User Eligibility & Age Restrictions

To register and use my3win's services, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years of age at the time of registration. my3win takes the protection of minors seriously and conducts age verification during the account validation process.
• You must be an individual person and not a company, business entity, or organisation.
• You are acting on your own behalf and not as an agent, proxy, or representative of any third party.
• You are not subject to any local legal restrictions that prohibit the use of online betting platforms.
• You have never been declared bankrupt or placed under court-appointed receivership.

03Registration & Account Management

Each user is permitted to hold one (1) account only on the my3win platform. Opening multiple accounts, duplicate accounts, or accounts registered using another person's details is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any balances therein.

During registration, you are required to provide truthful, accurate, and up-to-date information, including:

• Full name as stated on your Malaysian identification document (MyKad/Passport)
• Exact date of birth for age verification
• An active and accessible email address
• A Malaysian-registered mobile number
• A valid Malaysian bank account number or e-wallet account

My3win reserves the right to request additional documents for Know Your Customer (KYC) purposes at any time, including copies of your MyKad, bank statements, or other verification documents. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension.

04Deposit & Payment Methods

My3win accepts a range of popular and recognised payment methods in Malaysia. All deposits are processed exclusively in Malaysian Ringgit (RM).

All deposits must come from legitimate sources and accounts registered in the same user's name. my3win does not accept third-party deposits. Any deposit suspected of being linked to fraudulent activity or money laundering will be blocked and reported to the relevant authorities.

05Withdrawals & Processing Conditions

Withdrawals from your my3win account are subject to the following conditions, all of which must be fully satisfied before a withdrawal request is approved:

• Identity verification (KYC) must be fully completed for first-time withdrawals exceeding RM500.
• The minimum withdrawal amount is RM50. There is no maximum withdrawal limit for VIP members; the standard limit is RM30,000 per day.
• Withdrawals must be made to the same bank account or e-wallet used for the deposit, under the same account holder's name.
• If a bonus has been credited to an account, the associated wagering requirements must be fulfilled before any withdrawal can be made.
• Approved withdrawal requests will be processed within 5–30 minutes for regular members and less than 5 minutes for VIP Gold members and above, subject to verification.

06Bonus & Promotion Terms

All bonuses, promotions, and rewards offered by my3win are subject to the specific terms stated alongside each offer. The general terms applicable to all bonuses are as follows:

• Wagering Requirement: Every bonus carries a wagering requirement that must be met before winnings can be withdrawn. This requirement is expressed as a multiple of the bonus amount (e.g., 20x means a RM100 bonus requires RM2,000 in total wagers).
• Validity Period: All bonuses have a clearly stated validity period. Unused bonuses and winnings that expire within the validity period will be automatically forfeited.
• Bonus Bet Limit: While a bonus is active, the maximum stake per match or round is RM50 unless otherwise stated in the relevant bonus terms.
• Eligible Games: Not all games contribute fully toward wagering requirements. Slots typically count at 100%, while Sports Betting and baccarat may count at a different rate.
• One Active Bonus: Only one bonus may be active at a time. You cannot claim a new bonus until your existing one has been completed or forfeited.

07Sports Betting Rules

This section outlines the general rules applicable to all Sports Betting activity on the my3win platform, covering football (Malaysia Super League, EPL, La Liga), badminton, e-sports, tennis, basketball, and all other available sports.

• Valid Bet: A bet is only valid once it has been accepted and confirmed by the my3win system with an assigned reference number. Unconfirmed bets cannot be claimed.
• Match Cancellation: If a match is cancelled, postponed by more than 24 hours, or not played within the stipulated time, all related bets will be fully refunded.
• In-Play Betting: Odds in live (in-play) betting are updated in real time. my3win is not responsible for any display delays caused by connectivity issues on the user's end. All confirmed bets are final.
• Odds Error: If odds are displayed incorrectly due to a technical or human error, my3win reserves the right to void the affected bets and refund the stakes to the respective users.
• Cash Out: The cash out function (where available) allows early settlement of a bet. The cash out value offered is final once accepted by the player.

08Live Casino & Game Rules

All Live Casino games on my3win — including baccarat, roulette, blackjack, sic bo, and game shows — are operated by licensed third-party providers such as Evolution Gaming, Ezugi, SA Gaming, and Pragmatic Play Live. The following terms apply to all casino games:

• The outcome of all casino games is final. No result that has been displayed may be disputed on the basis of a player's subjective perception.
• Should a technical disruption occur during a game session that prevents the outcome from being verified, the affected round will be voided and all bets fully refunded.
• The use of automation software, bots, or any tool that assists automated decision-making during casino play is strictly prohibited and may result in account closure.
• Players must join and leave casino tables by following the standard procedures set out in the game interface.

09VIP Membership & Rewards Programme

The my3win VIP Programme is our way of rewarding loyal players. VIP membership is granted based on gaming activity and cumulative wagering volume, not solely on the total amount deposited.

• VIP tiers consist of: Bronze, Silver, Gold, Platinum, and Diamond, each with its own set of benefits.
• VIP level upgrades are automatic based on set criteria. A downgrade may occur if a player's activity falls below the minimum threshold for three consecutive months.
• VIP reward points may be redeemed for game bonuses subject to the conversion rate set by my3win, which may be updated from time to time.
• My3win reserves the right to modify, suspend, or terminate the VIP programme with at least 30 days' notice to affected members.

10Account Suspension & Closure

My3win reserves the right to suspend or close any user account, at any time and without prior notice, for the following reasons:

• Fraud, identity falsification, or the provision of false information during registration or the KYC process
• Bonus abuse, including opening multiple accounts to claim bonuses repeatedly
• Money laundering activities or suspicious financial transactions
• Breach of any terms and conditions stated in this document
• Use of unauthorised software or methods to gain an unfair advantage
• Threatening, harassing, or abusive behaviour towards staff or other players

Users may also request to close their own account at any time by contacting the my3win customer support team. Any valid remaining balance will be refunded within 5 business days upon completion of the verification process, subject to all wagering requirements having been met.

11Liability Limits & Disclaimer

My3win provides its betting platform on an "as is" basis and makes no warranties or representations beyond what is explicitly stated in this document. In particular, my3win is not liable for:

• Any financial losses arising from your betting activity — betting carries risk and you are solely responsible for your own betting decisions
• Service disruptions caused by maintenance, technical issues, or force majeure events
• Any errors, inaccuracies, or omissions in content provided by third parties
• Losses arising from unauthorised use of the platform due to the user's negligence in safeguarding their account security

12Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with this Agreement shall be resolved through the following procedure:

1. Initial Consultation: Parties should first attempt to resolve any dispute through direct negotiation. Contact our support team at support@my3win.biz.
2. Arbitration: If mediation fails within 30 days, the dispute shall be referred to binding arbitration in Kuala Lumpur in accordance with the AIAC Arbitration Rules.
3. Jurisdiction: Malaysian courts have non-exclusive jurisdiction over any dispute that cannot be resolved through arbitration.

If any provision of this Agreement is found to be invalid, unenforceable, or contrary to law, that provision shall be severed and the remaining provisions shall continue in full force and effect.